Capital One Credit Card Complaint

Credit card protection / Debt protection

Capital One Credit card department,

Credit card protection / Debt protection Pennsylvania

I received an e-mail on Friday, - -, 2016, telling me the following : " Your card information may have been stolen due to a data breach at a business where you recently shopped. As a precaution to help protect you against fraud, we 're reissuing your card with a new account number. There 's no need to call us unless you see transactions you do n't recognize. '' I called the company, Capital One, today, Monday, - -, 2016 at - to ask what company had the data breach and what personal information was stolen. After speaking to a service rep and getting no where, I asked to speak to an account manager and was told that the company could not provide me with that information. I told the manager, -, that I am entitled to that information. He again said they could not provide me with the information. I find this difficult to believe and would like you to investigate this nonsense and have someone provide me with the information I requested from Capital One. I want to know which company had the data breach so I do not shop there again.

Capital One customer in Pennsylvania
Jun 20, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20155/20157/20159/201511/20151/20163/20165/20167/20169/20161/2017051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneCredit card protection / Debt protection0.5%41.2%36.0%6.5%4.9%10.6%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit card protection / Debt protection0.2%7.8%6.7%5.5%0.4%26.6%52.4%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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