LendKey Technologies, Inc. Consumer Loan Complaint

Installment loan Managing the loan or lease

LendKey Technologies, Inc. Consumer Loan department,

Installment loan Managing the loan or lease Arizona

This company Loan Key - Lend Key is the most dis-functional people I have ever dealt with. I took out a small $2000.00 loan for medical. Payments were set up on auto pay for the - of every month for $92.00. Plus i was making extra payments on top just to pay it off quickly. I noticed that online said paid but nothing was pulled from my bank. I called a number of times always getting the same answer. Your account is paid and no payments due. Then I called again to make sure on -. After receiving an email my account is past due. Talked to - at - - confirmed my $300.00 payment and next payment due - He guarantee everything was good. Got a call not but 20 mins later from lend key saying my account was past due. Told her I just talked to - and he said all good. She said your right. Its all automated and I apologize. Then Saturday morning - I got another email that my account is delinquent. Tried to call and closed on Saturdays. First thing today Monday morning i called to get the pay off amount. Again talked to - he told he $1900.00 I let him know would be paid off today. I was very unhappy with this company. Again not but 30 min later I get a call from lend key that my account is past due. These people are insane!!! I was n't very nice to her. She said OK have a good day. I made the pay off payment this morning to be done with this company. An absolute joke!! I have all my transaction history papers and notes. Someone really needs to look into this company and shut them down! No communication between there systems and people. Clueless customer service. Worst loan experience I have ever had.

LendKey Technologies, Inc. customer in Arizona
Jun 20, 2016

* Source: CFPB Complaint Database

LendKey Technologies, Inc. response to complaint:
Closed with explanation

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