Navy FCU Money Transfers Complaint

Navy FCU Money transfers department,

International money transfer Money was not available when promised Maryland

On -/-/2016, at Navy Federal Credit Union ( NFCU ) 's branch located at - - -, -, VA -, I submitted a request for - bank wire transfer to a bank account in -. I was told that it will take -7 business day. It 's advertised on their website https : //www.navyfederal.org-. I 've been calling NFCU since -/-/2016 and I was being jerked around by them since then. On - phone call dated -/-/2016, I was told by the representative that it 'll take -8 business days. I told her it 's not true and requested to speak to her supervisor-. He told me it 'll take -4weeks. I replied that it 's ridiculous and they 're jerking me around. He promised to get back to me on the -/-/2016, - that he will give me a call to update the status. He never called. Another - - called and claimed he was assigned to this case. NFCU is unable to locate the where about of my monies and claimed that they only let - - to handle the transactions. There 's no way to find out the status of the transfer, except to wait for their reply. I have n't heard from them this morning. I 'm upset with the entire incident as to how can a Credit Union 's only reply to their members on this incident as they had no idea where the monies are. I really hope the Bureau is able to assist me on this incident. Thanks for your time to read my email.