Capital One Credit Card Complaint

Capital One Credit card department,

Identity theft / Fraud / Embezzlement Massachusetts

On a visit to a nightclub in -, - several unauthorized charges totalling over $9000.00 USD were incurred on my credit card - I also lost the card that night and reported it as lost to Capital One the following morning. I initially filed a fraud claim for the unauthorized charges, but that was declined because as I was physically at the club for part of the night - they then transferred this to the dispute department and that was also declined as the merchant claimed the actual receipt copies I provided were not from their establishment, but those are the only receipts the merchant provided to me and these are the charges I was expecting to pay for. The interesting thing is the timestamp of the receipts I provided are around the same time the other fraudulent charges were incurred so do n't understand how I could be in - places at once.


One of the fraudulent charges is for $5000.00 and another is for $2500.00 - these are quite huge amounts and yet I did not receive any alert or phone call from Capital One to indicate a possible fraudulent transaction or get confirmation on whether I approve the charges .... However, I was in a bad part of - once and made a $35.00 purchase and that triggered a call about a possible fraudulent charge. I have not made any payments for any of the amounts claimed by this merchant and I have stopped using this credit card - please let me know what options are available as this is grossly unfair and seems Capital One does not care about my side, but I do feel they should bear some responsibility for not alerting me before authorizing such huge charges, especially in a foreign country.