Amex Credit Card Complaint

Privacy

Amex Credit card department,

Privacy Virginia

AME- gave my personal information to - during the - credit card change over fiasco AGAINST MY SPECIFIC INSTRUCTIONS. I called AME- as soon as I found out what was transpiring and was told the only way to stop the information from flowing to - was to cancel my AME- account, which I did immediately ( -/-/- ). Today, - -, I received his and hers - cards in the mail. Absolutely UNCONSCIONABLE. AME- has proven its incompetence at keeping customers and I guarantee that I will NEVER be a customer of theirs again nor will I ever recommend to any of my friends or family to be members.

Amex customer in Virginia
Jun 13, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints1/20123/20127/20129/20124/20135/20136/20137/201310/201312/20131/20144/20145/20146/20147/20148/201410/201412/20144/20156/20157/20158/201511/20151/20166/20168/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexPrivacy80.0%5.7%8.6%5.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePrivacy73.9%4.3%11.4%3.3%6.6%0.5%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefUntimely responseSource: Consumer Financial Protection Bureau

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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