USAA Savings Mortgage Complaint

USAA Savings Mortgage department,

Other mortgage Settlement process and costs Arkansas

-/-/2014, our dear friend - - -, - - - -, -, ar passed away. I have been trying to resolve her HELOC in a manner to preserve where her ashes and the ashes of her dogs were spread. I have been in contact with - - at USAA and she very rude and unsympathettic. To get to my point. We have been in negotiations since -/-/- or -/-/- and the best offer to date from USAA was - on a - HELOC without a first mortgage. After I countered their offer and sent numerous letter, made numerous phone calls and even faxed my counter offer, they claim in each instant they did n't recieve anything. Finally they recieved my email with the best offer we could afford. They then removed their offer of - and now they want the full amount. We were working with them in good faith on our deceased friends behalf, trying to keep the land she loved. We have spent over - cleaning up the property not mention the - this bank has cost us in legal fees simply because they skirt the issues and transfer your call, make you wait hours on the phone and claim to never recieve your information. This is outrageous and unacceptable. Either they help the military and ex military or they do n't but if they choose the later the need to stop immediately with their military advertisements. They have prolonged this far to long, let us grieve. Thank you.