Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Billing disputes Washington

This is a complaint against Barclay 's Bank Delaware ( - - - and LLBean Visa Card ) for the failure to follow in good faith Fed. Res. Regulation Z 's credit card dispute prodcedures. On - -, 2016, I mailed by certified mail a letter claiming a billing error on my account statement for the period -. The letter arrived on - - and was picked up on - - by an " Agent ''. In the complaint, I stated : " On my recent statement for the period of - a single charge of $99.00 is shown from " - - - '' ( applicable page from statement attached ). This charge is unauthorized and I made no such charge. I called the number shown on the credit card statement. - is the -. I do have a - subscription - BUT I was told that my subscription is free and that they had no record of any $99.00 charge to me. Since they had no record of the charge, they were unable to


Therefore, please remove the $99.00 charge from my account. " My account no., name, address, etc. were all statement clearly in the letter. I believe the nature of my dispute was clearly stated and only required an investigation and response as required by Reg. Z. Today - - - ) I received - letters dated - - from - - about my dispute which I believe are identical. They - say : 1. They need further information. 2. ''... and we attempted to contact you on - -, 2016. 3. " Since we have not received a response, we assume that you no longer wish to dispute the charge and we have closed out investigation '' 4. They tell me if I wish to continue the dispute to basically resubmit all the information I already submitted. I believe this is all contrary to the requirements of Regulation Z for several reasons : 1.I do not believe the need for additional information was made in good faith. I think my original statement was reasonably clear and only required contacting the merchant. I suspect that this request is made to " throw the ball back '' into the consumer 's court with the hope that the consumer will not respond so the card issuer can drop the dispute. 2. Even if you assume that this is not the case, - - said they tried to contact me on " - - ''. This predates my letter to them which was not mailed until - -. 3. Even if - assume that the - - date was in error and - - meant - -, it sounds as if they attempted a single telephone call. I have no record of a call or any other follow-up communication for that matter. I do not think a single call attempt is all that is required -. 4. Even if they did call on - - and did not get me, I believe that a reasonable next step is to write me ( as I was required to do to initiate the dispute ) and tell me specifically what further information they require - not to drop the dispute and require me to start all over again. Over the years, I have experienced similar conduct from other card issuers about billing disputes. I hope the CFPB can not only rectify this complaint but can put a stop to what I believe are wider bad faith practices on the part of card issuers. Thank you.