USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Advertising and marketing Massachusetts

I am a member at - ( - ). At - I have an - credit card. This card had a promotion going through - -, 2016, to make five purchases, each & gt ; $25.00 to get a $10.00 bonus credit to the account. I complied with terms, and - agrees. - has not complied, and they acknowledge so. This bonus is a marketing promotion, a small amount for each customer ; however, there is a disclosure/compliance issue now, many - customers in Massachusetts, where I live, and across the US, may be also affected - possibly all who have - cards there. - has not credited the bonus as required, and despite my calls escalating to their executive resolution team on three occasions. At each level - acknowledges fault, promises a resolution, but does not call back in the promised timeframe. Since many - - card customers may be affected similarly, I ask that you follow up with an inquiry there. I am asking - to cooperate with you on my - account and provide info to you as necessary. To summarize, the issue concerns - noncompliance with its bonus offer on the - card during -, 2016. I have also filed with the Massachusetts Attorney General and -