Synchrony Financial Debt Collection Complaint

Credit card False statements or representation attempted to collect wrong amount

Synchrony Financial Debt collection department,

Credit card False statements or representation Attempted to collect wrong amount Alabama

This complaint is about 2 issues : 1. The DUPLICATION of this debt on my Credit Report by - companies, the original company SYNCB/SMRTCN ( - also called GECR PAYPALSMARTCONN ) and the company they sold/transferred it to -. BOTH OF THESE COMPANIES ARE LISTING THIS SAME DEBT ON MY CREDIT REPORT! They even share almost the same account number : The - account number for this debt is : - While the - list this debt as - See any similarities? PayPal SYNCB/SMRTCN List this as a closed debt while - list it as an active account. 2. This account was closed by PayPal SYNCB/SMRTCN after they mistakenly thought I had not made a payment in - of 2009. When they called to tell me I had missed the payment I gave them the confirmation number of the payment I had made on time and a few hours later told them I had checked with my bank and indeed the payment had gone through the bank. Nevertheless they wanted me to make another payment that included a large penalty, which I refused to make. - subsequently closed the account even though up till this time I had a perfect record of payments. I had never had a problem paying the original amount but the total since this time has always reflected the original amount plus penalties. Even though I have complained about this duplication before both of these companies have published this DUPLICATION ON MY CREDIT REPORT FOR 6 1/2 YEARS!

Synchrony Financial customer in Alabama
Jun 09, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

Consumer disputes how Synchrony Financial handled their complaint

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