JPMorgan Chase & Co. Bank Account Or Service Complaint

Other bank product/service Using a debit or ATM card

JPMorgan Chase & Co. Bank account or service department,

Other bank product/service Using a debit or ATM card California

Chase bank has begun installing new ATMS that arbitrarily cancel my previous arrangement with the bank, that compromise my privacy and that potentially increase my security risk. I previously made explicit arrangements with the bank to link my debit card to only the smallest account among - I have with the bank. These new ATMS - and I have confirmed this with branch representatives - automatically display all - accounts and their balances on screen for anyone nearby to see, AND all - can be withdrawn from, eliminating the protection I had arranged by only tying my debit card to the smallest balance. I have complained at - different branches and each time received the same response : The branch representatives are hearing many complaints from customers and forwarding the complaints to corporate offices ; they tell me they will get back to me. I never hear back and the decreased privacy, the increased risk and the arbitrary services change persist.

JPMorgan Chase & Co. customer in California
Jun 08, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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