Synchrony Financial Credit Card Complaint

Other

Synchrony Financial Credit card department,

Alaska

I purchased a - with a no interest promotion through Synchrony bank -/-/-. My regular payment is $160.00. I made $200.00 payments on -/-/-, -/-/-, -/-/-, -/-/-, and -/-/-. I was just told I can not pay ahead. I have to make a payment once a month before the - of the month. I also can not set it up for autopay. They want me to physically go in and pay it because if I miss it, they go back and charge me interest on the ENTIRE AMOUNT from day -! There is also no grace period days. Something is SERIOUSLY wrong with this company being able to get away with that. The entire time I 've been thinking I 'm a month ahead!

Synchrony Financial customer in Alaska
Jun 07, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints12/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialOther67.2%7.6%25.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther0.8%66.1%13.1%13.5%1.9%3.8%0.7%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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