Webster Bank Bank Account Or Service Complaint

Webster Bank Bank account or service department,

Checking account Using a debit or ATM card Texas

After seeing a debit card transaction on our account that I did not recognize, I researched as much as possible by contacting the company in question several times. They had no information as to why we would be billed as we were n't even in their system. I also checked with our insurance company which did not have any such billing through them. We never received a statement from our insurance company pertaining to this transaction nor had we done business with this particular company. I contacted via phone HSA Bank and spoke with -. She canceled the card and emailed a transaction dispute form for me to submit. I submitted the form on -/-/16 per instructions on the form. It was received by their agent on -/-/16 per USPS tracking. On -/-/16 I spoke with - who said there was no record of receiving it. On -/-/16 having no reimbursement into our account nor hearing from HSA Bank, I again contacted and spoke with -, who told me there was nothing they could do as they only send out the forms. The supervisor refused to speak with me but suggested through - that I send a letter or fax. On -/-/16 I faxed a letter along with proof I sent and they received the form. I have yet to get a response. On -/-/16 I called one last time and spoke with - - who said to email her my proof and she would forward it to the appropriate dept. I have yet to hear anything from anyone at HSA Bank and have not received reimbursement to our account per their on own protocol ... within 10 days. As an added note, the dispute form instructions plainly state that if I have any questions to call the number on the back of debit card ... THEY 'RE the ones who keep telling me they ca n't help me!