USAA Savings Consumer Loan Complaint

USAA Savings Consumer Loan department,

Vehicle loan Problems when you are unable to pay Texas

I contacted USAA regarding a past due auto loan and advised I would like to voluntarily surrender the vehicle. USAA mailed the form to complete the repossession process. I completed the form and faxed back to USAA. I followed-up with USAA and they advised it is not cost efficient to repossess the vehicle at this time. They instructed me to write a letter of consideration to release the title for $0.00 contribution. I faxed the letter of consideration to release title on -/-/16. I have called USAA multiple times and have been placed on hold for 30 minutes at a time or transferred to departments that are unable to assist me with my issue.