Capital One Credit Card Complaint

Capital One Credit card department,

Privacy Pennsylvania

I just lost my job and now I have time and wanted to consolidate my bills, call the credit card companies and set up payment plans. I called this number - on -/-/16 at -. A man answered me and asked for an account number which I could not give. He said something about it had to be transferred to customer service, then there was dead air. I said 'hello ', 'hello ' and no one answered, I got nervous so I hung up. I did not bother calling back. I did call CFPB as I wanted to make sure that what I was doing was right. I spoke to a very kind lady who gave me good advise and gave me a number to non-profit financial advisors should I wish to seek advise/guidance. At around -, and my aunt sent me a message asking me to give her a call once I got to Pa. I called my aunt once I was in Pa and she told me that there was a court summons, the neighbor called my uncle because the neighbor did not want to sign the court summons addressed to me. I guess someone signed for it as my Aunt had the copy of the summons. I feel that my privacy was violated. It seemed fishy to me that I gave them a call, someone answered, there was dead air and suddenly someone showed up with a court summons dated - -, 2016.