JPMorgan Chase & Co. Mortgage Complaint

Home equity loan or line of credit Loan modification,collection,foreclosure

JPMorgan Chase & Co. Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure California

I got behind on my payments on my second and third mortgages. Under threat of foreclosure I forwarded Chase checks to satisfy all due amounts on - -, 2016. I did not hear that my checks were received or cashed until I contacted a Chase representative on - -, 2016. At that time I was advised that the amounts that I had looked to be enough to reinstate - mortgages. I was advised that - mortgage would clearly would be reinstated. On the other mortgage the representative was uncertain as to whether I sent enough money 's in. He advised me he would contact me should additional fees or monies be needed. The representative did not call me as he indicated he would. In early - I received a letter from Chase dated - -, 2016 that indicated both mortgages were referred for a Foreclosure Process.


As noted above, the checks that I wrote to Chase were dated - -, 2016. - of the checks had the date written as received on - -, 2016, and stamped for processing on - -, 2016. This particular check was not processed by my bank until - -, 2016. The other check, dated - -, 2016, was noted as being received on - -, 2016, but not stamped for processing until - -, 2016. My bank processed this check on - -, 2016. I wrote Chase additional checks on - -, 2016. - of the checks indicates it was received on - -, 2016, but was not stamped for processing until - -, 2016. My bank did not clear this check until - -, 2016. The other check is not available to me. But, my back indicates it was processed by them on - -, 2016. This week received monthly statements from Chase which indicated a monthly payment was required by - -, 2016. These payments under - mortgages were mailed on - -, 2016, and - -, 2016. - billing invoices indicate I am current on monthly payments noted. Unfortunately, Chase continues to pursue Foreclosure procedures and I continue to be contacted to by real estate agencies, and attorney offices. At this time, I really do n't understand why Foreclosure procedures were ever recorded based upon the information a Chase representative provided me on - -, 2016. Furthermore, I fail to see why Chase would pursue such an option when the information they provide me clearly indicate all delinquent payments have been received. Moreover, Chase not only received delinquent payments but the amounts of moneys sent them far exceeded what was due. As of this date I have been advised that my property is set for sale on - - or -, 2016. I want to know how Chase can do this when no further funds or fees are owed them. Your help in this matter would be appreciated.

JPMorgan Chase & Co. customer in California
Jun 03, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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