JPMorgan Chase & Co. Mortgage Complaint

JPMorgan Chase & Co. Mortgage department,

Conventional fixed mortgage Settlement process and costs Georgia

My husband and I refinanced our home with Chase Mortgage in -/-/-. We were told after we signed the first refinancing that the paperwork was inaccurate and we would need to resign a second set. We are now selling our home and have been told by the underwriter and have copies of - security deeds on our home issued by Chase Bank. Each was issued for the - refinancing sets of paperwork. I have gone to a Chase Branch on two separate occasions -/-/- and -/-/- and on both occasions have worked with bank customer service reps and those they have reached within Chase Mortgage and their legal department to fax these documents with a formal request that the first security deed dated -/-/- be released. Chase Bank agrees that this should have been voided at the time of the - issuance of the security deed of -/-/-. On both - and - I was assured by as Chase employee that a release letter would be sent to me and faxed to my closing attorney forthwith. This has not occurred. I am returning to a Chase Branch tomorrow. My expectations are not high.