JPMorgan Chase & Co. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

JPMorgan Chase & Co. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

I was approved by Chase Home Loans, for a loan modification with a fixed 2 % interest rate for the life of the loan. My modification agreement began in - and stated it was to continue through -. I have several mortgage statements stating that the 2 % interest rate was through -. Until about 4 months ago I received a statements saying my interest rate would increase in -. When I wrote Chase and sent them copies of the terms of my modification, they never responded to me. In - of -, I received a letter from Chase stating my loan had be sold to - and that Chase would no longer service my loan after - -, -. The letter also stated the NEW INCREASED Amount of my mortgage payment and the NEW INCREASED Interest rate of 3 % beginning - -, -, when my loan transferred to -. When I logged back on to my online account with Chase, I noticed that where it normally showed my Interest Rate change to be effective -, it now showed -. I reviewed online statements from - - back to - - and they had all been changed to show


This is blatant FRAUD committed by Chase and then they sold my loan off to another mortgage servicer to try to escape their fraudulent activities. I have experienced numerous fraudulent actions by Chase concerning my mortgage. This issue is fraud and Chase should be held accountable for their fraudulent actions! Please contact me regarding this matter and help me to rectify this wrong-doing and hold Chase accountable for their actions. I look forward to hearing from you to move forward with this review, where I can provide documentation proving Chase Bank 's fraudulent actions. Thank you, - - -

JPMorgan Chase & Co. customer in Texas
Jun 01, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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