Optima Recovery Services LLC. Debt Collection Complaint

Optima Recovery Services LLC. Debt collection department,

Medical Cont'd attempts collect debt not owed Debt is not mine Missouri

Optima Recovery Services LLC showed up on my credit report and the original creditor is - - - - - - in 2011. The amount on my collections is $380.00. I have never seen this amount due or been contacted to my knowledge for owing such an amount. I looked it up on my credit report and it stated that it was opened in - 2011. I had no clue what the charges were for nor have I been to a health clinic in - -, MO. I called the original creditator who stated I was not in their system and never had been even to send to collections. I called Optima Services and the lady on the phone stated the only way I could remove the amount off my credit report would be to pay the - in full. I told her I did not owe that amount and she stated it was for a -. I told her I had full insurance, and if I had that service ( which I did not believe I had then it would have been paid by my insurance ) She could not answer my questions as to where, when and so on. So I asked to speak to a manager named -. He said if I provided a receipt that it was paid they would take it off my credit report. I asked him if the insurance covered part of the services because I had insurance that should have paid it in full. He then admitted my insurance was never billed. He tried to say because I never submitted it to them. I had no knowledge of such a bill and if I had my insurance would have paid it in full. I do not owe this debt and would like it removed from my credit report immediately. They can no provide me with any information on the account nor support that I did not provide them with my insurance information.