JPMorgan Chase & Co. Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

JPMorgan Chase & Co. Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Maryland

Dear CFPB : Could you get straight answers to the following questions from Chase? ( 1 ) As of -/-/2015, our mortgage was current, and the mortgage balance was $350000.00 on Chase 's book as $350000.00 on our book. Chase claims that we are default because we did not make payments since -/-/2015. Explain the discrepancy and contradiction. ( 2 ) Chase claims that they are foreclosing us according to the NOTE. Could you ask Chase to cite a sentence ( or sentences ) in the NOTE that is relevant to, justifies, or supports what they are doing? - of our lawyers read the NOTE, but found nothing relevant.

JPMorgan Chase & Co. customer in Maryland
May 31, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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How JPMorgan Chase & Co. handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints2/20163/20164/20165/20166/201611/2016010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Loan servicing, payments, escrow account93.3%5.7%1.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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