Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Utah

There were no fees associated with this account for over a year and I had stopped using it often. On - - I then noticed that I was being charged a monthly fee that began in - 2016. I was not notified of this change and I did not agree to be charged a fee. If I would have known about the fee I would have closed my account in -. I requested a credit to my account from AmEx Customer Service and was denied by a - level manager.