Guaranteed Rate Mortgage Complaint

FHA mortgage Application, originator, mortgage broker

Guaranteed Rate Mortgage department,

FHA mortgage Application, originator, mortgage broker Indiana

Please investigate mortgage loan application # - with Guaranteed Rate. The loan officer, - - and his boss, - - have refused to following federal/state guidelines concerning employment and grant assistance. Specifically, - and - - -, 2016 responses regarding - full time employment requirement are inconsistent with the - income regulations. Guaranteed Rate has misled me ( and Seller ) with pre-approval process. The company has discriminated against me by refusing to honor Indiana 's - - - assistance program. In reliance of Guaranteed Rate 's misleading statements and invalid pre-approval documents, I spent $450.00 on appraisal fees, and $3000.00 in down payment expenses.

Guaranteed Rate customer in Indiana
May 26, 2016

* Source: CFPB Complaint Database

Guaranteed Rate response to complaint:
Closed with explanation

Consumer disputes how Guaranteed Rate handled their complaint

Created with Highcharts 4.2.3Guaranteed RateComplaint HistoryComplaints2/20123/20128/20129/20127/20138/20139/201312/20132/20144/20146/20147/201411/201412/20141/20153/20154/20157/20159/201510/201512/20152/20164/20165/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Guaranteed RateApplication, originator, mortgage broker87.1%12.9%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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