Pacific Union Financial, LLC Mortgage Complaint

Pacific Union Financial, LLC Mortgage department,

VA mortgage Loan servicing, payments, escrow account Texas

I made a mid month additional principle payment to my mortgage lender. They accepted said payment, but did not apply it stating they did not know what to do with it. They left it in a holding account. The additional principle is for minimizing interest and paying the mortgage off earlier. They want me to allow THEM access to bank draft and charge me a fee to do so. I find this situation unethical and disturbing in their practices.