Amex Consumer Loan Complaint

Installment loan Problems when you are unable to pay

Amex Consumer Loan department,

Installment loan Problems when you are unable to pay California

I am a - year old widow with serious health issues. When I - I had - and went to a - - for several weeks with ultra high co-pays in addition to medication co-pays. Because I could no longer make payments to a debt management company, for distribution to American Express, - - - and - - Master Card I was dropped from the program. Now the above companies are demanding payment, but I am currently unable to pay. My only source of income is Social Security. In terms of health care I am a member of a Medicare HMO with high co-pays. My - has been struggling for the past several years and I am now -. The above companies refuse to give me more time to turn these events around. - - is insisting that I make a payment of over $500.00 by - -. American Express wants the current balance due of $1500.00 by -/-/-. This is impossible! The calls and notices are never ending. No one seems to be concerned about my current state of health even thought I have been a client in good standing for decades. In many ways I do consider this to be a form of " - abuse! '' Keep in mind that the above companies have tacked on considerable late fees and onerous interest rates above - %. Help!!

Amex customer in California
May 24, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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