Santander Consumer USA Holdings Inc Consumer Loan Complaint

Santander Consumer USA Holdings Inc Consumer Loan department,

Vehicle loan Problems when you are unable to pay California

I have auto loan with Santander consumer, USA. I got in a hardship situation, I lost my father, lost my job. I kept in contact with Santander and let them know my situation and they understood. I called them and they called me as well. On - - 2016 I talked to - in the president department of Santander. He told me that If I made payment $1000.00 that the day and then 10 days later paid $350.00 that I would be back on track and then just make my normal monthly payments. Later, I found that they had charge off my account and they will not be reporting my payments. I called them again and talked to - and ask him for supervisor. - said let me know try to help and if I do n't resolved the issue then I will give you to my supervisor. I told the situation and he went to talk to - and came back and said their was nothing that they can do or change the charge off your credit report. The problem I have is it was not charge off when I was talking to - but now it is they put - - on my credit report. I had made agreement with them and I stuck to my agreement and did what we agreed to. I do n't understand how they can charge off my account with me keeping my car. I need to know what my rights and what I can do about this situation. I have recently went through the reviews on this company and see that they do this to a lot of people and also not give them their titles when the vehicle is paid off. I have had problems with they trying to charge me last year repossession fee when they never repossed my vehicle. I want to filed a complaint on Santander Consumer, USA