Blackhawk Network Holdings Inc. Money Transfers Complaint

Domestic (US) money transfer Other transaction issues

Blackhawk Network Holdings Inc. Money transfers department,

Domestic (US) money transfer Other transaction issues New York

On - -, 2016 I submitted a bill payment for $990.00 to a merchant through the reloadit safe ( www.reloadit.com ). When setting up the payee information, I entered the wrong account information. When the payee received the payment they could not match the account number and returned the payment to Reloadit ( through Reloadit 's vendor - ). I have been trying to work with Reloadit and their parent Blackhawk networks since that time to get a refund. On - - I was told that the case had been resolved and they would mail me a refund check in 30 business days. After several follow up calls, on -/-/16 Blackhawk said they would resubmit a ticket and it could take 30 business days to resolve.

Blackhawk Network Holdings Inc. customer in New York
May 24, 2016

* Source: CFPB Complaint Database

Blackhawk Network Holdings Inc. response to complaint:
Closed with monetary relief

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