Charles Schwab Bank Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Charles Schwab Bank Bank account or service department,

Checking account Account opening, closing, or management California

Charles Schwab Bank unilaterally determined to close my account. When it did so, it also removed my ability to access my account and account statements through its website. I recently received a check from Schwab for an amount it represents constitutes the balance in my closed account. It misrepresented in the letter that accompanied the check that I asked it to close my account ( it made the determination unilaterally and contrary to my desire ). It provided to me no statement or accounting of the closed account or any other explanation of how it arrived at the amount of the enclosed check. When I called to complain that I have no means of verifying the amount of the check was the actual amount remaining in my closed account, it still refused to provide me with any online access to my account records or statements and has not given me anything as a means of accounting for the amount it sent to me. It just expects me to take its word for the amount.

Charles Schwab Bank customer in California
May 25, 2016

* Source: CFPB Complaint Database

Charles Schwab Bank response to complaint:
Closed with explanation

Consumer disputes how Charles Schwab Bank handled their complaint

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