JPMorgan Chase & Co. Mortgage Complaint

Home equity loan or line of credit Loan modification,collection,foreclosure

JPMorgan Chase & Co. Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure Georgia

I have been pursing a short sale process with, Chase since, - -, -. The - lender, - ( since submitting a complaint with CFPB in - -, - ) has granted me permission to pursue a short sale of the property. Chase, is a the - mortgage, which is a Home Equity Line of Credit. Chase continue to delay making a decision on my case. I can no longer afford to keep the home, due to a financial hardship. I am retired, and living on a fixed income. The home is a --story townhome, with - steps. I am experiencing health problems, which requires me to see several physician monthly. My medical expenses are costly for treatments and medications. Heating and cooling of the home is over $1800.00 a year. I am faced with expensive, emergency home repairs, and on-going maintenance. My income can not keep up with the cost to maintain the home. I have complied with all documentation requests from Chase. I have submitted all information accurately and timely since, -/-/-.Chase continue to delay making a decision on the short sale requests. I have sent multiple repeated documentations to Chase. They have no justification to continue denying me approval to short sell the property. At the present time I continue to receive warning letters of threatening to foreclosure on the property, in spite of being in a short sell process. I truly feel as a - year old, - that I am being treated unfairly by Chase. I need your assistance with investigating my case to find out why Chase will not come to a decision on my short sale request.

JPMorgan Chase & Co. customer in Georgia
May 25, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints2/20163/20164/20165/20166/201611/2016051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Loan modification,collection,foreclosure98.8%1.2%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure0.2%7.4%6.9%0.6%2.6%0.9%80.5%0.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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