Barclays PLC Credit Card Complaint

Customer service / Customer relations

Barclays PLC Credit card department,

Customer service / Customer relations California

I had a - - card, and when - ended its affiliation with - they transferred the accounts to -. I never wanted the new - account, and never activated the card that was sent to me. I contacted - to cancel the account. They could n't help me. I contacted - to try to cancel the account - they informed me that I needed to work with the issuing bank. BarclayCard began placing recurring charges transferred over from my - account each month, even though they were never authorized to do so. More than two months ago I called the credit card company and cancelled the account - although I should not had had to do this, since I never activated the account in the first place. BarclayCard / - completely ignored this and continues to place charges and late fees on the account.

Barclays PLC customer in California
May 23, 2016

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Barclays PLCComplaint HistoryComplaints2/20163/20164/20165/20168/20169/201610/201611/201612/20161/20172/20173/201700.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Barclays PLCCustomer service / Customer relations71.4%23.8%4.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCustomer service / Customer relations0.7%63.6%18.4%11.4%2.1%3.4%0.4%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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