JPMorgan Chase & Co. Credit Card Complaint

Customer service / Customer relations

JPMorgan Chase & Co. Credit card department,

Customer service / Customer relations California

On my report there are - chase auto loan inquiries from same chase bank they ran the same credit check twice both were not suppose to be ran because I was approved for a loan and the car dealer ran my credit on accident not understanding I was already pre approved. I am asking for them to be removed because I never gave permission to have my credit ran or tried to attempt to get a loan from this bank. This was not my wrong in doing it was a miss communication with dealer that thought I needed a loan but i already had one through my credit union.

JPMorgan Chase & Co. customer in California
May 24, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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