Shellpoint Partners, LLC Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Shellpoint Partners, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Texas

My Husband and I have she 'll point mortgage as our lender ... we were switched over from - -..they have - our loan so many times and stated we were behind on our loan ... you can never talk to a live person you leave a message and they will call you back within 48 hrs ... ... so un professionally

Shellpoint Partners, LLC customer in Texas
May 21, 2016

* Source: CFPB Complaint Database

Shellpoint Partners, LLC response to complaint:
Closed with explanation

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How Shellpoint Partners, LLC handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3Shellpoint Partners, LLCComplaint HistoryComplaints3/201311/20133/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Shellpoint Partners, LLCLoan servicing, payments, escrow account98.5%0.3%0.9%0.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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