USAA Savings Consumer Loan Complaint

Vehicle loan Problems when you are unable to pay

USAA Savings Consumer Loan department,

Vehicle loan Problems when you are unable to pay Michigan

There are communication between myself and bank but they put as all my fault, I am veteran working away from home most of my times, so I told USAA to take out $250.00 bi weekly for my car payment, well after - payments they stop and I did n't realized they stop, after 60 days they repo my vehicles and told me I fail to make my car payments, my car payment was $350.00 a month buy but I been paid them $500.00, after I relized they repo my car I called them and ask them why they not notified me they reply that I did not answer my phone! Well they lie to me becauce I did not received any call from them or letter mail? I ask them what number did they call? They said that they do n't have number anymore and other thing is they told me my - bank account is closed, well again they lie, my account with - still active. I ask my bank did USAA try to take any money out? They say NO ... .so I talks to USAA they now say that they only take out - payments, I have to sign some kind of documents for them to take money for car payments??? They been taking $250.00 out fine? Why they stop and blame on me not make my car payments??? Now I told them it a communication issue between myself and them, they not buying it ... And now they say too late to get my car back! It on auction???? Please help me on this issue! Thanks ...

USAA Savings customer in Michigan
May 21, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

Consumer disputes how USAA Savings handled their complaint

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