TD Bank US Holding Company Credit Card Complaint

Late fee

TD Bank US Holding Company Credit card department,

Late fee Arizona

Payment made to Target National Bank was rejected due to " insufficient funds ''. A $25.00 refused payment fee was assessed. TNB was informed by me via website, telephone, and secure email that the account normally used for payment was closed due to security breach, and a new account was given to draw payment from. TNB claims this never took place, and refuses to reverse the fee. This is apparently a standard practice used by TNB to generate fees. I have since closed the account, paid the balance ( less the penalty fee ).

TD Bank US Holding Company customer in Arizona
May 20, 2016

* Source: CFPB Complaint Database

TD Bank US Holding Company response to complaint:
Closed with explanation

Consumer disputes how TD Bank US Holding Company handled their complaint

Created with Highcharts 4.2.3TD Bank US Holding CompanyComplaint HistoryComplaints1/20162/20163/20165/20166/20167/20169/201612/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3TD Bank US Holding CompanyLate fee53.3%46.7%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLate fee0.6%32.9%52.7%3.0%7.6%2.8%0.4%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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