Ocwen Mortgage Complaint

Ocwen Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account North Carolina

On - -, 2016, I faxed a copy of the " Request for PMI Cancellation Review '' to OCWEN Mortgage. It has been more than 15 business days since I faxed the form and I have not received correspondence from OCWEN indicating confirmation or a determination. On - -, I spoke with OCWEN Representative, - - ( ID - ). She mentioned that her system indicated correspondence was received from me on - -, 2016 and - -, 2016. She was unable to see the correspondence to confirm receipt of the PMI Cancellation form. On - -, I sent an email to -- asking for confirmation and to request that they proceed with the cancellation expeditiously. On - -, I sent another email to -- asking ( again ) for a confirmation and to cancel PMI. On - -, I spoke with OCWEN representative - ( ID - ). He was finally able to confirm that the " Request for PMI Cancellation Review '' was received on - -, 2016. He stated that representative - was still working on it. I indicated to - that the - -, 2016 date was incorrect. The fax should have been received on - -, 2016 and that the 15 business day window has passed. He has forwarded my complaint to the Research Department. He said that I should receive a letter of determination on the PMI cancellation within - business days of - -, 2016. He stated that I should receive a letter from the Research Department within 10 days.