Residential Credit Solutions Mortgage Complaint

VA mortgage Loan modification,collection,foreclosure

Residential Credit Solutions Mortgage department,

VA mortgage Loan modification,collection,foreclosure Georgia

I have emailed before about my situation with Residential Credit Solutions. My loan was discharged in a chapter - and I had questions about how it was handled. I filed a Chapter - but the Trustee changed it to a Chapter - that stated all my debts were discharged. I questioned my mortgage and the Chapter - discharge. After you contacted them, they responded. They sent a letter stating that the reason my loan amount is still the same is because I did not reaffirm it. The documentation that they sent me was incorrect because it stated that my loan was transferred to - - - on the same date that - - - said that they transferred my mortgage to Residential Credit Solution. I spoke with a representative from - who faxed me the documents showing the transfer. I have never death with - or heard of them before I received that letter. After the transfer from - - -, my mortgage payments were made from - to Residential Credit Solution. That was the first time I saw the letter that they said they sent -/-/-. Since I am -, I took the information to JAG, Judge Advocate General


- -, - my loan will be transferred to - - -, ( - ) -. They were suppose to be working on a modification, which I did not hear anything about it other than that they received it. I still do not know if it was transferred with a modification or what is the true status of my mortgage. How do you transfer a mortgage in the middle of a modification withour a decision? Should n't I have been notified about the modification results prior to transferring it to - - -? I still feel that my loan was handled in a less than on the up and up by Residential Credit Solutions. I am now in a financial position to make my monthly payments. I do not want to lose my home to - - -, in foreclosure, because it was transferred without a modification decision. Please if I am experiencing this, I am sure others have experience this also. I have lived in my home for twenty one years and do not want to lose it. I do n't think mortgage companies should be allowed to do what they please when you are trying to save your home.

Residential Credit Solutions customer in Georgia
May 19, 2016

* Source: CFPB Complaint Database

Residential Credit Solutions response to complaint:
Closed with explanation

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