Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Payoff process California

This complaint is to serve, dispute and document the bad business practices by - - and as well Synchrony Bank who handles the collection efforts of - -. Under the Federal Trade Commission and as well in the State of California they are to properly notify me of any changes to the account which the failed to do. We had bought a mattress on a three year loan in which according to them after that would incur three years of interest if it was not paid within that three years. Due to financial troubles we had fallen behind on payments and had notified them as such and nothing was done. - years had gone by and the next phone call was that we owed triple the amount. We had sent four letters of request to pay original amount and there was no response. We had spoken on numerous occasions to managers notifying them and as well their mangers acknowledging that we should have been notified but yet no arrangement was made. So even after acknowledging fault by - - managers, four letters, numerous calls they failed to provide us with a solution other than a penalty. I wish for this account to be cleared off my account and as well the company notified of their wrong doings.