Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Maryland

- - - transferred the servicing of my mortgage loan to Shellpoint Mortgage Servicing, a division of New Penn Financial, LLC on - -, 2016. ( Exhibit A ) At that time, my mortgage was delinquent and - - - had approved a six month forbearance on - -, 2016. ( Exhibit B ) Per statement balance from - - - dated - -, 2016, my delinquent balance amount was $6400.00. ( Exhibit C ) On - -, 2016, I made a payment by check of $3400.00 to a - - - branch location in - -, Maryland. ( Exhibit D ) This should have taken my delinquent balance down to $3000.00. I received a mortgage statement from Shellpoint Mortgage with first payment due for - -, 2016 in the amount of $1300.00. ( Exhibit E ) I contacted Shellpoint Mortgage on - -, 2016 to notify them of a my payment that I made to - - -. I spoke with - - -, he informed me that my total past due amount is $6400.00. I told him I did n't understand why it is that much. He explained there is $2500.00 of fees and charges accrued over the


letter shows a balance of $7800.00. They state in the letter that $2500.00 are corporate advances. ( Exhibit H ) I have a statement dated - -, 2016 with a past due balance of $7800.00 ( Exhibit I ) and a statement dated - -, 2016 with a balance of $4300.00. ( Exhibit J ) I made a payment of $1300.00 on - -, 2016 ( Exhibit K - On - -, 2016, I called Shellpoint customer service and spoke with - - and - -, they stated my current balance due is $6400.00, delinquent for three payments. My monthly payment is $1300.00, which adds up to $3900.00. I do n't understand what is happening to my mortgage account. I fear that this transfer of mortgage servicing is going to cause me to lose my home due to errors in financial computing.