Navient Solutions, Inc. Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer need information about my balance/terms

Navient Solutions, Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Need information about my balance/terms South Carolina

We took out a - - private student loan in -. The loan became due - and the payments were so high we were unable to make payments. We never made any payments because - - refused to negotiate a payment that we could afford. In -, we pulled our credit report through - and the Status Details of the loan stated : As of - -, this account is scheduled to go to a positive status. In -, we pulled our credit report through - and the Status Details on the loan stated : The account is scheduled to continue on record until - -. - -, would be - years since the loan was originally opened and 10 years since the loan became due for payment. The Reported Since date on the credit reports from - was - and changed to - on the - credit report. It appears that - - ( Navient ) is altering dates on our credit report to extend the time they can negatively impact our credit report beyond the 7 year law.

Navient Solutions, Inc. customer in South Carolina
May 18, 2016

* Source: CFPB Complaint Database

Navient Solutions, Inc. response to complaint:
Closed with explanation

Consumer disputes how Navient Solutions, Inc. handled their complaint

Created with Highcharts 4.2.3Navient Solutions, Inc.Complaint HistoryComplaints12/20151/20162/20163/20164/20165/20166/20167/201610/201611/201612/20161/2017010203040506070Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Navient Solutions, Inc.Dealing with my lender or servicer91.4%3.5%5.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.1%9.6%0.7%6.3%81.6%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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