JPMorgan Chase & Co. Prepaid Card Complaint

General purpose card Fees

JPMorgan Chase & Co. Prepaid card department,

General purpose card California

I received a - - rebate card in the form of a prepaid - issued by JP Morgan Chase. I forgot I had the card and did not use it before it 's expiration date. I called the number on the back of the card and was told that my $30.00 card now had a balance of $2.00. Chase had charged a monthly maintenance fee of $3.00. This seems excessive and is a convenient way for Chase to take the money from forgotten prepaid cards. This maintenance fee is described on the back of the card in fine print that is almost impossible to read. I requested that the fee be waived but the people at - were unhelpful and insisted that the fees were justified.


From : California Code of Civil Procedure Title -, Chapter - - Unclaimed Property Law -. Deduction of Fees No service, handling, maintenance or other charge or fee of any kind which is imposed because of the inactive or unclaimed status contemplated by this chapter, may be deducted or withheld from any property subject to escheat under this chapter, unless specifically permitted by this chapter. Even when specifically permitted by this chapter, such charges or fees may not be excluded, withheld or deducted from property sub ject to this chapter if, under its policy or procedure, the holder would not have excluded, withheld or deducted such charges or fees in the event the property had been claimed by the owner prior to being reported or remitted to the Controller.

JPMorgan Chase & Co. customer in California
May 18, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with monetary relief

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