Barclays PLC Credit Card Complaint

Billing statement

Barclays PLC Credit card department,

Billing statement California

Hi, I have a credit card account with barclaycard called - - card. I have my payment setup on repeat pay for the " statement balance ''. My last balance was $670.00, which I paid myself on - -. However, barclaycard deducted another $420.00 from my checking account on - -. When I called and complained about the situation, they told me that the repeat pay will deduct " current balance '' up to your statement balance from your account even if you have paid the balance in full. This means they can deduct up to twice the " statement balance '' in - billing cycle. Although the manager told me it is in terms and conditions, I was not able to find it. This situation created problem for me since I need to find money to pay my other bills. Also, I think it is a way of taking benefit from customers and deducting more money than it should. I feel that I am not the only - abused, and other customers could have the same problem.

Barclays PLC customer in California
May 17, 2016

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Barclays PLCComplaint HistoryComplaints1/20162/20163/20165/20166/20167/20168/20169/201610/201611/201612/20161/20174/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Barclays PLCBilling statement68.2%27.3%4.5%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling statement0.2%6.6%5.4%3.9%0.5%29.3%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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