Navient Solutions, Inc. Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer need information about my balance/terms

Navient Solutions, Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Need information about my balance/terms District of Columbia

In -/-/- or - -, I contacted Navient ( formerly - - ) to request copies of my promissory notes for - private loans that were financed through - - in -/-/- and -/-/-. ( For context : I graduated in -/-/-. I am currently repaying said loans, and have never missed a payment. ) Navient said that the only way for me to obtain the notes was via mail after they submitted an internal request that they expected would take about two weeks to process. I never received the notes, nor any other communication from Navient. In -/-/- -/-/-, I again requested my notes from the company. As of - -, - I have not received them.

Navient Solutions, Inc. customer in District of Columbia
May 16, 2016

* Source: CFPB Complaint Database

Navient Solutions, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Navient Solutions, Inc.Complaint HistoryComplaints12/20151/20162/20163/20164/20165/20166/20167/201610/201611/201612/20161/2017010203040506070Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Navient Solutions, Inc.Dealing with my lender or servicer91.4%3.5%5.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.1%9.6%0.7%6.3%81.6%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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