BancorpSouth Bank Bank Account Or Service Complaint

Checking account Using a debit or ATM card

BancorpSouth Bank Bank account or service department,

Checking account Using a debit or ATM card Mississippi

I am a single, - mother of an -, - child. My - - was being repaired, needed a new seal put in. Meanwhile, - -, - had come to stay with us because he had - and asked if I could help take care of him until he was better. He ended up being hospitalized for almost a week, but came back here until he could regain his strength. His cousin would come and pick him up most every day to go to the store for us. I gave - my debit card to get groceries and such from the -, grocery store, and convenience store when he 'd go. I NEVER gave him permission to get money from the ATM. That was my only way of getting our necessities at the time. - had gotten better and left my home on - -. I began receiving Overdraft notices from the bank, but knew that I had not even paid all my bills for the month. I checked my mobile banking and found that $75.00 had been taken from the ATM on - -, which sent my account into overdraft for -. I ended up being charged $72.00 overdraft fees due to - transactions that I 'd made without knowledge of his withdrawal. I usually get paid on the - each month, but it fell on Sunday, so I got paid on Friday, - -. I went to the sheriff 's dept. and did a police report, which I took to - -. I signed an affidavit stating that the money was stolen from my account. The outcome is that my claim was denied due to " Negligence to safeguard my debit card. ''

BancorpSouth Bank customer in Mississippi
May 16, 2016

* Source: CFPB Complaint Database

BancorpSouth Bank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BancorpSouth BankComplaint HistoryComplaints4/20155/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BancorpSouth BankUsing a debit or ATM card100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card0.1%4.4%2.1%1.5%2.7%24.6%63.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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