M&T Bank Corporation Mortgage Complaint

M&T Bank Corporation Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account New York

On -/-/2016 my elderly mother - - - sold her home. I am her son and Power of Attorney - -. As part of the process we needed to close out her Home Equity Line of Credit with " M and T '' Bank ( Line of Credit Account Number - ). After much difficulty we finally got a letter from M & T with instructions to pay $33.00 as the discharge and satisfaction fee. We paid this amount immediately, and it posted to her account on -/-/16. I then made several attempts to have the account closed to no avail. Finally a branch person, contacted the Home Equity division at my request and she assured me that the loan would be closed. I waited 2 weeks and still the loan was not closed. I again contacted my branch person and she checked again with the Home Equity division and discovered they had taken no action. Finally on -/-/16 my branch person emailed me saying the loan was closed, but still there has been no recording of the loan closing made with - -. We paid the $33.00 discharge fee and expect that the closed loan would be recorded with - -. Please help make this happen.