NetSpend Corporation, a TSYS Company Prepaid Card Complaint

General purpose card Fees

NetSpend Corporation, a TSYS Company Prepaid card department,

General purpose card New Jersey

I was trying to use my Paypal Prepaid Debit Card for the very first time. I could not withdraw the cash even though I knew I had put money on the card. I checked balance several times since I was confused. I later found out that I was charged a fee to check balance, in fact, I was charged the SAME fee several times in a row! And an ATM Transaction Decline Fee two times. All this within the space of several minutes. Even if a fee is charged in such a situation, it is not right to charge the same one several times in the space of a few seconds/minutes!!

NetSpend Corporation, a TSYS Company customer in New Jersey
May 14, 2016

* Source: CFPB Complaint Database

NetSpend Corporation, a TSYS Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyComplaint HistoryComplaints11/20143/20155/20156/20159/20152/20165/20166/20168/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyFees66.7%33.3%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageFees2.2%64.9%29.1%3.7%ClosedClosed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau

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