Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

Citimortgage recently sold the servicing rights to my mortgage loan to - - - effective -/-/16. I called both entities on -/-/16 trying to obtain a payoff demand because I 'm refinancing my mortgage and the new loan is about to fund. Citimortgage was not able to provide me with a payoff because they claim they do n't even have my loan info on their system anymore. - - claims my loan info is not uploaded onto their system yet. - - said it will take at least - business days following the official transfer date of -/-/16 for my loan info to reflect on their system. Due to their transitional mistake a customer ca n't even obtain a payoff during the transfer. Please help.