JPMorgan Chase & Co. Mortgage Complaint

Home equity loan or line of credit Loan modification,collection,foreclosure

JPMorgan Chase & Co. Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure Washington

We have been trying to get a loan modification with Chase Bank since - -, -. We asked for a loan modification and a reduction in principal since we have been paying a interest only payment from -/-/- through -/-/-. They would not work us at all, however in - Washington Mutual who was the original lender assigned the deed to Chase even though Washington Mutual went out of business in -/-/-. We are asking for a reduction in principal and forgiveness as we can not afford the payments on this - mortgage / heloc. We are asking for relief and help in this case.

JPMorgan Chase & Co. customer in Washington
May 07, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints2/20163/20164/20165/20166/201611/2016051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Loan modification,collection,foreclosure98.8%1.2%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure0.2%7.4%6.9%0.6%2.6%0.9%80.5%0.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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