Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Pennsylvania

Bank : CitiMortgage. I paid off my mortgage with Citi and refinanced the same with -. Citi has charged me - dollars ( - dollars twice ) saying they faxed me a Payoff Statement, when I do not even have a fax number. They are unable to provide me details on who and to what address ( phone or mailing ) was the payoff statement sent. Citi has also charged me - dollars as " release Fee '' when it is actually Recording Fee. I already paid the Recording Fee to my refinance company ( once for recording that Citi off the mortgage and once for recording that - is on the mortgage ). I have also checked the same at - - - and the monies for these transaction have been paid my closing company