Hyundai Capital America Consumer Loan Complaint

Vehicle lease Taking out the loan or lease

Hyundai Capital America Consumer Loan department,

Vehicle lease Taking out the loan or lease Pennsylvania

I returned a leased Kia to a Kia Dealer and purchased a new Kia. It was a demo car with - miles on it already so I could not get it financed through Kia with 0 % financing. I got the final bill on my lease agreement and they are charging me a disposition fee of $400.00. I called and asked to have it reversed and they declined, stating that " You did n't really buy the Kia, Capital - did. '' I did n't have an option of financing my Kia through Kia. I already paid a higher percentage rate as a result of buying a demo car. Now I am expected to pay additional fees when I remained loyal to the brand? No one disclosed this fee to me at the time of closing the deal either. This is a very deceptive practice and the fact that it would not even be considered for review feels very wrong to me.

Hyundai Capital America customer in Pennsylvania
May 06, 2016

* Source: CFPB Complaint Database

Hyundai Capital America response to complaint:
Closed

Created with Highcharts 4.2.3Hyundai Capital AmericaComplaint HistoryComplaints4/20125/20122/20133/20135/20137/201311/201312/20132/20147/20148/20149/201410/201411/201412/20141/20153/20154/20155/20156/20157/20158/201510/201512/20151/20164/20165/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Hyundai Capital AmericaTaking out the loan or lease13.6%81.8%2.3%2.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTaking out the loan or lease2.4%81.9%5.5%6.7%0.3%1.1%1.4%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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