FC HoldCo LLC Consumer Loan Complaint

Vehicle loan Managing the loan or lease

FC HoldCo LLC Consumer Loan department,

Vehicle loan Managing the loan or lease Michigan

I was charged a late fee of $55.00 for a payment that was done on - website. I have never been late with my loan before. The representative I spoke with in - 2016 when this matter occurred reported it was the company 's fault and would handle the problem. As of today 's date ... the problem still exists. Every month - report my loan late due to the late fee of $55.00. Every month I call - - and get no results. I have requested to talk with managent/supervisors with no progress.

FC HoldCo LLC customer in Michigan
May 03, 2016

* Source: CFPB Complaint Database

FC HoldCo LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3FC HoldCo LLCComplaint HistoryComplaints7/20148/201411/201412/20142/20153/20157/201511/201512/20151/20162/20163/20165/20168/20169/201610/201611/20161/20172/20173/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3FC HoldCo LLCManaging the loan or lease3.4%86.2%10.3%ClosedClosed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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