Capital One Credit Card Complaint

Capital One Credit card department,

Other fee California

-/-/2016, I noticed that Capital one had charged me a $39.00 annual fee. I knew that I would never willingly sign up for a card that carried a fee like this. I called and complained and they eventual removed the - fee. However, going back in the account I realized I had been charged this fee for the previous 9 years. I called Capital One and requested a copy of my original card member agreement. They promised to mail it to me. It never came. Then I called again. They again promised to mail it to me and stated they had mailed it to about a week prior to that call. Again I waited about about three weeks and nothing ever came so I called again and asked for a supervisor. The asserted that they had mailed it to me on - -. However, they also said they would mail it and fax it to me. It is now - - and I have never received anything. This process started -/-/2016. I feel that they do not want to provide it to me or can not provide it to me. As a result I can not show that I was overcharged $350.00 during the past 9 years.