Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Unauthorized transactions/trans. issues Arkansas

On - - th my husband and I went to the ATM at - - in - -, Ar to withdraw $500.00 from my Bliebird American Express the ATM did not dispense the money but withdrew $500.00 off of my card. On - - I opened a dispute form with my - AME- I submitted documents from - - and - that agreed with my dispute. On - - the denied my despute and closed the case. Stating I received $500.00. I reopened my dispute as of today - - 2016 I still have not received $500.00 I call on a daily bases with no resolution. I have even emailed the - of Bliebird AME- on - - 2016 and I have yet gotten any response. -. My electric and water have been shut off and have been forced to sleep on a friends couch. I have no groceries and my parents have had to feed myself and my family. $500.00 might not matter to anyone but it 's a huge matter to me. This $500.00 has turned into over $1000.00 that I some how have to figure out how to pay back to people. I can be reached at - -- please I am desperate from some help or if you are unable to help can I please be notified as well. This is embarrassing and extremely depressing. Again I can be reached at - -- Thank you for your time - - I can provide all the documents that I have confirming my claim